hey! Telecom: is it really fibre in Belgium?

Many people type "hey fibre" into their search engine. Let's be clear from the start: hey! does not sell fibre to the home. Orange's low-cost brand does offer unlimited home internet at €39/month, but it runs over cable, not fibre optic end to end. Is that a problem? Not necessarily — it all depends on your needs. Here is our analysis, with July 2026 figures, to decide whether hey! internet is right for you.

Does hey! really offer fibre in Belgium?

No, and it's the most important point of this article. hey!'s home internet is not fibre to the home (FTTH): it relies on the cable networks of Telenet (in Flanders) and VOO (in Wallonia and Brussels). This technology, known as hybrid fibre-coaxial (HFC), brings fibre to the neighbourhood, then the last stretch to your home runs over coaxial cable. In practice, it's fast and enough for most uses. But it's not the same as true fibre optic, which is more stable and has a far higher upload speed. If you're after FTTH, hey! isn't the place. To understand exactly what separates the two, read our comparison of FTTH fibre versus coaxial cable.

How much does hey! internet cost in 2026?

hey! offers a single home internet plan: unlimited at €39/month, no commitment (recorded July 2026). It's one of the lowest rates on the Belgian market for unlimited home internet, and the lack of commitment is a real plus: you're not locked in for twelve or twenty-four months. The brand claims a "among the lowest prices on the market" positioning, and on internet-only it broadly delivers. Be careful, though: this price is for a cable connection, not FTTH fibre. Compared with a true entry-level fibre deal, €39/month is attractive, but you're not paying for the same technology. As always, check the exact rate shown when you subscribe, as telecom prices shift from month to month.

What speed does hey! internet offer — and is it enough?

The hey! plan advertises around 200 Mbps download and 10 Mbps upload (recorded July 2026). For the vast majority of households, 200 Mbps download is plenty: 4K streaming on several screens, video calls, remote work and online gaming all run smoothly. The real speed, not the theoretical one: it's mainly the 10 Mbps upload you should watch. It stays modest, typical of entry-level cable deals, and can be felt if you regularly send large files, back up to the cloud or do a lot of video calls for remote work. True FTTH fibre would often offer a much higher upload, sometimes symmetrical. To place this speed against other providers, our ranking of the best fibre internet deals in Belgium gives each player's speed-to-price ratio.

Does hey! belong to Orange or Telenet?

hey! is Orange Belgium's low-cost brand, launched in late 2021. It's a common source of confusion, because its home internet runs over Telenet and VOO cable. Let's untangle it: on mobile, hey! uses Orange's 4G/5G network (it's a mobile virtual operator backed by Orange). On home internet, hey! owns no network: it rents access to Telenet cable in Flanders and VOO cable in Wallonia and Brussels through wholesale agreements. Since VOO was itself bought by Orange, the whole thing stays within the Orange galaxy. The key takeaway: hey! is an Orange brand, fully online, with no physical shops, selling simplified cable internet at a low price. For the group's fuller fibre offer, see our Orange fibre review.

Is hey! internet available at your address?

It depends on the cable coverage at your address. Since hey! relies on the Telenet (Flanders) and VOO (Wallonia and Brussels) networks, the plan is available where that cable is already installed — that is, across much of the country, coaxial cable being very widespread in Belgium. But eligibility remains an exact-address matter: test your coverage before subscribing, directly on hey!'s site. Good to know: even where the plan is available, it stays cable, never FTTH. If true fibre is deployed on your street and you care about it, another provider will suit you better. Conversely, if only cable reaches your home, hey! is one of the cheapest ways to use it.

What are hey!'s customer reviews like?

Reviews are broadly decent, without being excellent: roughly 3.5/5 on Trustpilot and 3.4/5 on Google (recorded early 2026), placing hey! around the average for Belgian providers. Customers mainly praise value for money and the simplicity of the plan. Criticism tends to focus on customer service, a common complaint with fully online brands where everything is handled by phone or through the app. On disputes, the telecom ombudsman recorded 128 complaints about hey! in 2023 — a moderate volume given its size. Nothing alarming, but keep in mind that with a low-cost, shopless brand, support is lighter than at a premium provider.

Who is hey! internet really for?

hey! is spot-on for a specific profile: a household that wants simple, cheap internet over cable, with no TV or extra options. Do you mostly stream, work from home reasonably, and want to pay as little as possible with no commitment? At €39/month, the deal is hard to beat on cable. On the other hand, who it's for — and who it isn't: if you want true FTTH fibre for its stability and high upload, an internet + TV bundle, or attentive customer service, hey! isn't for you. Then look at a provider that deploys FTTH, or another low-cost brand like Scarlet, which offers real Proximus fibre at a low price. To compare all the deals in your area, our ranking of the best fibre internet deals in Belgium sorts it out.

Conclusion

hey! is a good deal, as long as you know what you're buying: unlimited cable internet at €39/month, no commitment, under Orange's low-cost brand. It's not fibre to the home, and the 10 Mbps upload is a reminder. For a household that wants the essentials at the lowest price and doesn't care about TV, it's a solid option where cable reaches. But if you're after true FTTH, it's better to check what's actually connectable at your address and compare the total cost with the other deals in your area.